Reporting to: Head of Treatment Services
Location: Redditch
Salary: £45,969.00 - £50,553.00
Hours: 35 Hours per Week.
At Gordon Moody, we believe in second chances, renewed hope, and building a future free from gambling-related harm.
As the UK’s leading charity dedicated to helping those most severely affected by gambling-related harm, we deliver specialist residential treatment and holistic that changes lives. We’re now seeking an experienced and ionate Service Manager to lead one of our residential treatment centres and help shape the future of against gambling-related harm.
About the Role
As a Service Manager, you will provide strategic and operational leadership across our residential treatment services, ensuring the highest standards of care and are maintained.
Working alongside our Senior Leadership Team and with the of your Deputy Treatment Centre Manager, you will ensure that every service has access to a seamless, person-centred recovery journey.
Key Responsibilities
Lead, manage, and develop a multi-disciplinary team to deliver exceptional treatment and .
Ensure all services align with the Gordon Moody Pathway and reflect our commitment to innovation, safety, and excellence.
Oversee daily operations, budgets, and occupancy levels, ensuring we meet our service and financial targets.
Collaborate with internal teams and external stakeholders to enhance our impact and reach.
Uphold quality standards and regulatory compliance, including CQC and safeguarding frameworks.
Champion service development, drive innovation, and embed best practices through continuous improvement.
What We’re Looking For
We are looking for someone with a strong background in service management, preferably within residential health or social care. You’ll be a confident leader, highly organised, and ionate about delivering services that empower individuals to rebuild their lives.
Essential:
Proven leadership experience in a residential or treatment setting.
Level 3 qualification in Management (or equivalent); Level 5 NVQ in Health and Social Care desirable.
Experience working with individuals affected by addiction or related vulnerabilities.
Strong understanding of safeguarding, service quality, and risk management.
Excellent communication skills and the ability to motivate and lead a team.
Desirable:
Experience managing budgets and key performance indicators.
Familiarity with CQC frameworks and working within regulated environments.
Comfortable using case management systems and Microsoft Office tools.
APPLY FOR THIS POSITION: Service Manager- Redditch
If you are interested, please complete the short online application form below. If you have any questions please [email protected].
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